The safety and wellbeing of our guests and colleagues is our top priority, and we have implemented hygiene procedures as well as mandatory social distancing measures, in line with government and public health advice.

Please find details of all our new policies below:

How We Are Looking After Guests

To ensure the safety and wellbeing of our guests and visitors, we have worked on putting in place a range of new measures and ways of operating within the castle grounds. These include the following:

• Masks are mandatory for moving around all areas within the castle and  grounds. Masks can be removed once you are at your table.
• There is reduced contact at check-in and check-out.
• Contactless payment options are available.
• The keys are thoroughly cleaned between uses.
• Social distancing is adhered to throughout the hotel.
• Hand sanitiser stations are located in key locations.
• Printed versions of menus are disposed of after each customer use.
• We have enhanced our already stringent housekeeping operations throughout the hotel and will be regimentally disinfecting all surfaces to prevent the spread of pathogens.

How We Are Looking After Our Teams

Alongside our guests, it is vital that our employees can work in a safe and happy environment while continuing to provide the best service, we have implemented the following measures:

• Mandatory  training on social distancing, health and hygiene standards  has been completed by all employees.
• Globally approved products proven to be effective against Coronavirus are used.
• All guest-facing employees have been given appropriate PPE to use including face masks and gloves.

Given the flexibility our guests and customers need right now, we ensure flexibility on reservation changes and cancelations. Notice of these changes to your visit would be appreciated as early as possible. 

Stay safe and stay in touch, 

Shieldhill Castle Team